While working at Stride Gaming and after a thorough heuristic review of the cashier section on our sites, we found that it had few measure flaws and we decided to user test it as it will give us insights to discover if our users have any usability issues or difficulty in understanding of this screen.
After preparation of script, tests were conducted with 3 participants who have never used a current version of the product.
We soon found out that users on our existing cashier and the bonus screen seemed to be a considerable blocker with most users failing to complete the deposit process due to a confusion of this screen. Findings noted, we then went on to create an enhanced version based on the feedback and re-tested to find a considerable improvement.
User quotes from our cashier’s before improvements.
User feedback on cashier bonus screens before improvements.
We created a new prototype of the cashier’s bonus screen based on original feedback, this was then tested
The following are the user quotes whilst testing the new improved prototype.
User feedback on cashier bonus screens after improvements.
We proceed by making HiFI-UI screens and prototypes in order to be able to present it to the main stakeholders.
Being the cashier one of the most important pages on our sites, we wanted them to see our findings clearly and most importantly we wanted them to be able to make use of the new cashier to see by themselves the improvements implemented on them.
Find below a video showing a quick demonstration of the prototype.
Our main recommendation to the business was to raise as soon as possible a user story to re-style the cashier and bonus section of our sites as we were certain and we had data to prove, that we could increase significantly the number of deposits.